UKChanges is committed to protecting and respecting your privacy.

The following statement explains UKChanges’ policy regarding the use and protection of personal information we collect about you when you use this website and any website from which we operate our products and services (including UKChanges>online and fetch118). We may update our Privacy Policy from time to time and therefore you should check this page from time to time. This Privacy Policy is effective from 5 December 2014. Please read it in conjunction with our Website Terms and Conditions of Use.

1. Statement of intent

You can use this website without providing us with any information. From time to time however, you may be asked to submit personal information about yourself (e.g. name and e-mail address etc.) in order to receive or use services on our website.

Such services include providing you with our 'Toolkit' and/or other informational documents by e-mail and could include member access, competitions and message boards.

You may give us information about yourself by corresponding with us by telephone or e-mail.

By entering your details in the fields requested, you will enable UKChanges to provide you with information you have requested and the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. UKChanges acts in accordance with current legislation, aims to meet current internet best practice and is ISO27001 accredited.

2. Information on visitors

We use cookies for certain areas of our website.

Cookies are files that store information on your hard drive or browser and are placed on your computer by websites you visit. One of the cookies we use is essential for parts of our UKChanges>online and Fetch118 sites to operate securely and is set on log in. Another cookie is aimed at making our sites more user friendly by giving users the option to remember their e-mail address on log in. We also use the Google Analytics cookie in order to understand how visitors use our website and improve the delivery of our service. You may withdraw your consent to the use of any accepted cookies at any time by disabling them from your browser but if you do so, you will not be able to use the services we offer via UKChanges>online or Fetch118.

The table below explains the cookies we use and why:

Cookie Purpose
E-Mail address recollection cookie This cookie remembers a user’s e-mail address as part of the log in process when visiting our UKChanges>online or Fetch118 websites. Acceptance of this cookie is optional.
Website session cookie This cookie is essential to enable our UKChanges>online or Fetch118 websites to operate securely so that we can identify users and the services selected when using our online applications. The session cookie automatically expires when a user closes their browser or after a period of 7.5 hours of user inactivity.
Google Analytics Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of, to prepare reports on its activities and share them with other Google services. Third party vendors, including Google, may use the data collected, including cookies, to contextualise and personalise the ads of its own advertising network which may be shown to you on third party websites not associated with MCB or UKChanges.   You can opt-out of interest based advertising and control any advertising by amending your cookie preferences with Google and third-party vendors by permanently using a browser plug-in or by clicking here.

3. Submitting personal information

If you supply any personal information to UKChanges for the purpose referred to in section 1. above, we have legal obligations towards you in the way that we deal with that data. We will collect the information fairly (by including appropriate notices on particular website pages that let you know why we are requesting the information) and we will let you know how we will use it. We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of membership access, you no longer wish to continue your registration as a registered user. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect. Whilst we do not hold any credit card information ourselves, such data is processed securely on our behalf by a third party service provider.

We may disclose your personal information to our third party suppliers for example, in the operation of or support for certain of our services.

4. Access to your personal information

You have the right to request a copy of the personal information which UKChanges holds about you and to have any inaccuracies corrected. Please write to us or e-mail us and we will endeavour to deal with your request as soon as possible.

5. Direct marketing and user surveys

We would like to provide you with information about new products and services that may be of interest to you and offer you the opportunity to subscribe to them and other information which we think may be of interest to you. We may send you such information by mail, telephone or e-mail depending upon your preferences. When you provide us with information, you will be given the option to let us know that you do not want your information to be used for direct marketing purposes. If you choose this option, we will not contact you with any such marketing material.

If you are a client of UKChanges and have previously asked us for information regarding our products or services (including our Toolkit guide or other informational documents), we may send you information on our range of products by e-mail unless you ask us not to do so or have ticked the marketing opt out box provided. We may transfer your personal information to third parties unless you inform us that you do not wish this to happen. This may include our marketing agents.

Copyright © 2014 Direct Select (192) Limited trading as UKChanges.
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